Normally, a ticket is only valid for the departure for which it was booked. In the unlikely event that you do not make it to the ferry, you must contact us immediately to rebook the ticket if possible. In that case, a no-show or change fee may be charged.
How long is an open ticket valid for the Eurotunnel (Calais-Folkstone)?
Such a ticket is valid for two days.
Can I book an open time?
This is possible on certain crossings, for example most short channel crossings or the crossing from Germany to Denmark. Feel free to contact us to inquire about this possibility for a specific crossing.
How far in advance can I book?
This differs enormously per shipping company/crossing. Sometimes it is only a week, in most cases you can book up to 10 days before departure (and sometimes considerably longer).
If I don't make it to my departure, will I be automatically rebooked for the next departure?
Some shipping companies do this on certain routes, but you cannot automatically assume this. Always contact us if you miss your departure.
What can I do if I think I will make my departure, but am late?
In that case, please inform us immediately. We will then inform the relevant port that there is a so-called 'Late Arrival'. In many cases this is honoured, and your car can still come along. However, that cannot be guaranteed.
I have not specified that there is a co-driver on the truck, is that a problem?
On most routes it is important that we specify the correct number of drivers when booking (sleeping places are often limited). If it has been forgotten, we must forward this information as soon as possible. On certain short routes it is less relevant (eg the Eurotunnel). But for the record, we always want to specify the correct number of drivers.
Do we have to pay in cash / in advance or will we receive an invoice?
Only for new customers we sometimes ask for payment in advance with the first booking(s), but otherwise you will receive an invoice.
Is the price one way or for a return trip?
Most tickets are one way. Exceptions to this are crossings to various islands (Ibiza, Mallorca, Menorca, Canary Islands).
Is it possible to calculate a total price of the ferry crossing?
Of course, if desired, we can make a quote for the complete crossing for you.
Do I have to pay VAT on my ticket?
That depends on the destination of your trip and the country of residence of your company. If applicable, the VAT rules for the place of delivery apply.
Check in / cancel
What time must the driver check in at the latest?
Usually that is 1½ or 2 hours before departure. But on certain sailings and/or with special transports or the transport of dangerous goods it can be longer. If in doubt, inquire for the specific route you have booked.
If my booking doesn't go through, will we be charged a cancellation fee?
That depends on the time of cancellation. Depending on the route/shipping company, cancellation must be made no later than 2, 4 or more hours before departure. If canceled too late, a cancellation fee will be charged. If no cancellation is made, a no-show fee will usually be charged.
Cabin / berth
Is a cabin included?
A berth in a shared cabin is included on virtually all long-distance crossings (usually a maximum of a 4-person cabin). On short crossings (2-3 hours) a cabin is NOT included.
Will I get a separate cabin?
If a cabin is included, it is usually a shared cabin. If a private cabin is desired, you can inquire about it. We will try to book that for you. There are additional costs involved (if it is possible at all).
Are meals included?
Meals are almost always included on cargo tickets.
Electricity / dangerous goods / exceptional transport
Can my truck be loaded on an open deck with a running diesel engine or will the truck have a power connection?
That differs per crossing. It is therefore advisable to inquire about this in advance before the crossing you have booked. The type of electricity connection also differs from shipping company to shipping company, or even from ship to ship. Having the right cables and possibly an inverter are important.
Can you find out if my special transport with exceptional dimensions can be shipped?
Yes, we can sort that out for you in advance. We need the correct dimensions and axle pressure for this. For various routes we have so-called Abnormal Load Forms available on our website under 'Travel Documents' (DFDS / Stenaline). A booking can only be confirmed after approval by the shipping company and the ports concerned.
How do I book dangerous goods (ADR)?
Hazardous substances must always be reported in advance. We usually have to send a completed and signed DGD (Dangerous Goods Declaration) to the shipping company in advance. Only after this has been approved the booking can be confirmed. Not all substances can be transported on every route.
Do I need to take extra precautions when transporting one or more defective electrical vehicles?
Yes, these vehicles have the potential for spontaneous self-combustion. Therefore they must be treated as dangerous goods and must be classified according to special provision 376 in the ADR/IMDG code.
Does the weight affect the booking?
Depending on the crossing, the weight is limited to a certain value. Above that value there are additional costs, or shipping is not possible. Always let us know if the vehicle is exceptionally heavy.
Do you take care of customs formalities for me?
We do not handle customs formalities. If desired, we can advise or refer you.
Do I need a T2L form for Cyprus, Malta or the Canary Islands?
When transported by sea, goods lose their customs status as Union goods. For Union goods to, for example, Cyprus, Malta or the Canary Islands, you need a T2L or T2LF origin document to demonstrate the customs status of Union goods in the country of destination (source: belastingdocument.nl).
Do we still have to do a PCR or Rapid test on certain crossings?
The situation around Covid and the requirements for the drivers is always changing. In our News section of the website you will find the most recent and current regulations.
What documents should we have and what should we request for a crossing to the United Kingdom?
There is a multitude of documents and numbers you need to provide, depending on the type of crossing (UK-NL, IE-UK, etc.). This includes a GMR number, PBN number, filling in an ENS, registering in the Portbase or GVMS system. Our Brexit Infographic gives you an overview of these matters.
Do we need a GMR number if we are empty when we go to England?
You will need a GMR number on most sailings to England, and in some ports from the UK to Europe as well.
Where can we request a PBN number for our crossing from Ireland to England?
Do I need a Dublin Port Pass for my driver when sailing to or From Dublin?
The Dublin Port Pass is a mandatory requirement for all port employees, tenants, contractors and visitors who require access to the Common User Area's in Dublin Port, that includes drivers. To find out which area's are designated as Common User Area's, see this website: https://www.dublinport.ie/dublinportpass/. It also lists how to apply for a Dublin Port Pass.